Refund & Cancellation Policy

1. No Refund Policy

At AxoLabs, we stand by the quality of our software products. Due to the digital and downloadable nature of our software (including AxoLabs MailAgent Local), we do not provide any refunds once a purchase is finalized.

2. The 7-Day Free Trial

To ensure our software meets your expectations and works flawlessly on your hardware setup, we provide a fully-featured, unrestricted 7-day FREE trial prior to requiring any payment.

During this 7-day trial period, you have full access to evaluate the application's capabilities, ensure hardware compatibility (such as GPU/CPU inference requirements), and verify API integrations. Because you have the opportunity to fully test the software before making a purchase, all sales made after or during the trial period are final.

3. Cancellations

Our software is sold as a one-time lifetime license. There are no recurring subscription fees charged by AxoLabs, and therefore, no subscriptions to cancel. For custom enterprise consulting engagements, cancellation terms will be defined strictly within your specific Master Services Agreement (MSA).

4. Contact Us

If you experience technical difficulties during your trial, please reach out via our contact form so we can assist you before you make a purchase decision.